Configuration Center Technician
Insight Global · Contracted to Capital One
- Refurbished, imaged, and configured enterprise desktops and laptops for secure end-user deployment.
- Managed the full IT asset lifecycle with ServiceNow, Asset Track, and inventory control systems.
- Coordinated quality checks, packaging, and nationwide shipping with rigorous chain-of-custody documentation.
- Partnered with operations teams to refine imaging workflows and improve first-time configuration accuracy.